Short version: the owners corporation has a strict statutory duty to maintain and repair common property. When something goes wrong, the paper trail is its defence: what was reported, when, what was decided and why. A decision to defer or reject work needs written reasons, because “we considered it and decided X because Y” is evidence and silence is a breach.
Anyone in the scheme can lodge a request — title, description, location, photos, urgency. Use urgent for health, safety, access, or active deterioration; otherwise routine. Urgent requests go to the top of Needs you on Home.
open → triaged → quoting → approved → in progress → completed. Two exits need justification: deferred and rejected both require a written reason. Strata won’t save either without one.
Attach vendor quotes to a request; accepting one marks it (and unmarks the others). On completion, use Record as expense on the accepted quote — it creates the transaction pre-filled and tagged to the request, so the money side links back to the job.
Every comment and status change is stamped with who and when — the complete evidence timeline for a Fair Trading audit or a s106 claim. Its value comes from being recorded at the time, not reconstructed later, so log each step as it happens.
The duty covers common property, not lot property, and the registered strata plan usually decides which is which. Who fixes the fence? works through reading it off the plan for a courtyard or boundary fence.
Current as at 6 October 2026. Strata surfaces statutory rules as guidance, but it is record-keeping software, not legal advice, and no page here accounts for the particulars of your scheme. Check the Act, your registered strata plan and your by-laws, and get advice before acting on anything with money or a dispute attached.